FAQs

Are you also known as the City Cairns Sheridan Motel?  

No, this is a different property to us – the Cairns Sheridan Hotel.  Unfortunately, the similar name can be very confusing to travellers and we recommend booking directly with us to ensure you do not accidently book the wrong accommodation.  If booking via a third-party, we encourage you to check your booking details carefully before finalising. 

What are check-in and check-out times? 

Check-in is from 2:00pm with check-out at 10:00am.  

What are the opening hours of your Reception?

We offer 24-hour Reception services, seven days a week.  

Is there off-street parking available? 

Yes, we provide complimentary undercover parking.  

I am wanting to book accommodation on the same day as my arrival date?  

You can instantly check accommodation availability, and make bookings, via our website, or by calling or emailing us directly.  

Can I extend my booking? 

Yes, if we have availability, you are welcome to extend your stay - please contact us directly via email or telephone to discuss your new departure date requirements.  

Do you provide Express Check-In and Check-Out? 

Yes, if you would like to arrange an express check-in, please let us know in advance of your arrival and you will be provided within information on your key collection.  

 If you require an express check-out, please let us know the day prior and we will arrange for your account to be finalised.  When departing, please ensure you have taken all your belongings, please drop your key in the key box that can be found at Reception.   

I am travelling with young children – can you provide a cot or rollaway? 

We warmly welcome children and can provide a rollaway at an additional charge.  There is a maximum of three guests permitted in all rooms.  

 For families travelling, we do have interconnecting rooms or you may wish to consider booking either an Executive Room or Suite which provide more space.  

 Do you allow pets? 

No, unfortunately, pets are not permitted at the Cairns Sheridan Hotel.  

Can I smoke at Cairns Sheridan Hotel?  

Our accommodation is strictly non-smoking.  A designated outside area is provided for guests who wish to smoke and we ask that you dispose of your cigarettes with care.  

Do the guest rooms have ensuite bathrooms? 

Yes, all our accommodation rooms offer ensuite bathrooms featuring a shower over a bath, vanity and toilet.   Our Suites feature a separate shower and corner bath.  

 We have two guest rooms that have fully-accessible bathrooms equipped with support railings, a walk-in shower and pull-down shower seating. 

Do you provide towels and linen? 

Yes, all bed linen and bathroom towels are supplied for your stay and daily servicing of your room is provided.   

 Towels are refreshed daily with bed linen changed every fourth day of your stay.  

 Pool towels can be requested at Reception for guests wanting to use the swimming pool during their stay. 

Is there free Wi-Fi? 

Yes, we provide our guests with complimentary Wi-Fi during your stay. 

Is your accommodation easily accessible for guests? 

Yes, with eight interconnecting rooms and fully-accessible accommodation options, the Cairns Sheridan Hotel is perfect for guests with limited mobility and, or wheelchair requirements and for families travelling with children.  

Can I prepare and cook my own food? 

No, we do not provide cooking facilities in our accommodation rooms and suites. Guests are welcome to dine at Palms Restaurant which is open daily for breakfast and dinner.  We also provide room service and a mini-bar beverage package.  

Do you provide laundry facilities? 

Yes, laundry facilities are available for guests to use during their stay.  

Do you offer baggage storage?  

Yes, we can store your bags during the day.